FAQs
Everything you need to know about Vegecore — our food, how to prepare it, orders and delivery. Still stuck? Contact us.
Our food
Are Vegecore meals really 100% plant-based and vegan?
Yes — every Vegecore meal and sambal is 100% plant-based and vegan. Perfect for vegans, vegetarians, flexitarians, or anyone who just loves great Malaysian food.
Are Vegecore products Halal-certified?
Yes, we're proud to be fully Halal-certified — along with ISO 22000, GMP and HACCP food-safety certifications.
What are your meaty textures made of?
Real, whole-food ingredients — no mystery patties. We use functional mushrooms and konjac depending on the dish: Lion's Mane mushroom in our Rendang and Ayam Masak Merah, shiitake mushroom in our Dendeng and Masala Curry, and konjac (a plant-based root vegetable) in our Sambal Sotong. Our sambals are made with real chilli — no belacan.
Are they healthy?
All Vegecore meals are made with no added preservatives. Beyond that, each meal has its own nutritional highlights — some are low in sugar, some are high in dietary fibre, and some feature functional mushrooms like Lion's Mane and shiitake prized for focus, energy, gut health and immunity. Check each product page for its specific nutritional claims.
What allergens should I know about?
Our products may contain soy and wheat — please check each product's page for its specific allergens. They are also processed in a facility that handles egg.
Is it spicy?
Our dishes are mild and enjoyable for most people. We don't currently label a specific heat level per product, but nothing is overwhelmingly spicy.
Storage & preparation
How do I store Vegecore meals?
No need to freeze or refrigerate before opening — ambient room temperature is fine. Thanks to retort packaging, just keep them in a cool, dry place out of direct sunlight. Refrigerate only after opening, and finish within 3 days.
How do I prepare them?
Microwave: unwrap and heat for 30 seconds to 1 minute. Boil: place the sealed pouch in boiling water for 1 minute. No heating? Eat it straight from the packet.
Can I eat it cold, straight from the bag?
Absolutely. Every meal is fully cooked and ready to eat — ideal for camping, travel, or busy days with no kitchen in sight.
What if I can't finish the whole pack?
Pop the rest in the fridge and finish it within 3 days.
My sambal hardened in the fridge. How do I eat it?
That's just the natural oil solidifying in the cold. Leave it at room temperature for 5–10 minutes, give it a stir, and it's ready to enjoy.
How long do they last?
Our meals have a 2-year shelf life from the manufacturing date — check the date printed on each pack.
Orders & shipping
How much is shipping?
Free shipping on orders over RM150 (West Malaysia). Standard rates apply below that.
Do you have a discount for first-time customers?
Yes! Use code TRYVEGECORE at checkout for 10% off your first order.
Where do you ship?
We ship across Malaysia, with international shipping expanding. See our Global & Wholesale page for overseas enquiries.
How long will my order take?
We process orders within 1–2 business days; delivery times vary by location. You'll receive tracking by email once your order ships.
Where can I buy Vegecore in stores?
We're stocked at selected restaurants and grocers across KL and Selangor — see our Store Locator.
Returns & support
What's your return policy?
As our products are food items, we're unable to accept returns once delivered. If something arrives damaged or incorrect, we'll make it right — see our Refund Policy.
My order arrived damaged — what do I do?
Email hello@vegecore.com with your order number and a photo, and we'll sort it out quickly.